Terms of Service
Welcome to GetVINInfo.us, provided by InfoPay, Inc. (“we,” “us,” or “InfoPay”).
InfoPay has created these Terms of Service (“Terms”) to govern how we operate, provide, and how you access and use our website (https://getvininfo.ca), along with all associated products, services, data, information, and materials (collectively, the “Services”). If you are accepting these Terms on behalf of an entity other than yourself (e.g., a business or government), you represent and warrant that you have the legal authority to bind that entity to these Terms.
PLEASE READ THESE TERMS CAREFULLY. YOUR USE OF THE SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
By accessing or using our Services, you agree to be bound by these Terms, which include a Binding Arbitration Clause and Class Action Waiver in Section 20, as well as our Privacy Policy.
We reserve the right to amend, modify, or update these Terms of Service at any time. Any changes will take effect immediately upon their posting on the Services. You are responsible for reviewing these Terms periodically to stay informed about any revisions. Your continued use of the Services after such modifications are posted constitutes your acceptance of the revised Terms.
1. Services
Our Services enable users to access a large database of vehicle information. This includes features such as recall lookups, vehicle market value assessments, and the ability to purchase vehicle history reports.
We grant you a limited, non-transferable, non-exclusive license to access and use the Services for your personal, non-commercial, and individual use. You may only use the Services for these express purposes as permitted by these Terms of Service.
2. Registration
To use certain features of the Services, you must create an account (“Account”). You must be at least 18 years of age to use the Services or purchase any products. By accessing the Services, you affirm that you are 18 or older.
You agree to provide accurate and up-to-date information during registration and maintain the confidentiality of your password. You are responsible for all activity that occurs under your account. If you suspect unauthorized use of your account, you must notify InfoPay immediately. InfoPay will not be held liable for any costs, damages, or losses resulting from your failure to protect your account information.
3. Prohibited Uses
In addition to other restrictions outlined in the Terms, you are prohibited from using the Services for the following:
(a) for any illegal or fraudulent activity, including using fraudulent payment methods;
(b) to solicit others to participate in any unlawful acts;
(c) to violate any applicable laws or regulations;
(d) to infringe upon our or others’ intellectual property rights;
(e) to harass, abuse, or discriminate against any individual or group based on protected characteristics;
(f) to submit false or misleading information;
(g) to upload or distribute viruses or other malicious software;
(h) to collect personal data from others without consent;
(i) to send unsolicited advertising or promotional materials, including spam;
(j) to engage in any activity deemed obscene, immoral, or damaging to the Services;
(k) to bypass security measures on the website or Services;
(l) to send “junk mail” or other forms of mass solicitation;
(m) to systematically extract or collect data without our authorization;
(n) to use the Services to create or compile a collection, database, or directory without permission;
(o) to use the Services for commercial purposes without our authorization;
(p) to engage in unauthorized linking or framing of the Services;
(q) to engage in any form of automated access to the Services, such as through bots or scripts;
(r) to interfere with or disrupt the Services or related networks;
(s) to sell or transfer your account or profile to another party;
(t) to reverse-engineer or disassemble any part of the Services’ software.
InfoPay reserves the right to monitor your use of the Services to ensure compliance with these Terms. If we determine that your usage exceeds personal use limits or violates these terms, we may restrict, suspend, or deactivate your account. InfoPay may also take legal action against any party that violates these Terms or applicable laws.
4. Intellectual Property
A. General
All content, features, and functionalities provided through our Services, which include but are not limited to designs, artwork, hyperlinks, text, videos, calendars, software, images, technical drawings, blog posts, podcasts, audio files, graphics, and their arrangement and selection (collectively referred to as “Materials”), are the exclusive property of us, our affiliates, our brand partners, or our licensors, and are safeguarded by both U.S. and international intellectual property laws. We maintain all rights regarding these Materials. You may not modify, copy, distribute, frame, reproduce, republish, download, display, post, transmit, or sell any of these Materials in whole or in part without our prior written consent. However, you may download and print Materials for non-commercial purposes that do not compete with or harm our interests, provided that you retain all copyright and proprietary notices, do not alter the Materials, and do not further reproduce, publish, or distribute them. Be aware that this limited permission may be revoked at any time and does not permit you to republish the Materials on any website or integrate them into any database or compilation. Any other use of the Materials is strictly prohibited. Additionally, you agree not to systematically extract, collect, or harvest data from our Services, including but not limited to customer identities or information as defined in our Privacy Policy.
All trademarks, both registered and unregistered, that are visible or accessible through our Services are trademarks of InfoPay or its licensors and cannot be copied, imitated, or used in any part without the prior written consent of InfoPay or its owners. All page headers, customer graphics, button icons, and scripts are service marks, trademarks, and/or trade dress belonging to us or our affiliates and are not to be copied, imitated, or used in any part without our prior written consent.
B. Black Book Data
When using our Services, you may access content licensed from National Auto Research (“Black Book”), a division of Hearst Business Media Corporation (referred to as “Black Book Data”). The Black Book Data will be distinctly marked within the content, and by accessing it, you agree to adhere to the following terms and conditions:
License Grant. Black Book grants you a non-exclusive, non-transferable, limited license to access and utilize the Black Book Data provided through our Services.
Restrictions on Use of Black Book Data. You acknowledge that Black Book holds all rights, title, and interest in the Black Book Data and any derivative works, including but not limited to all literary rights, copyrights, trademarks, trade secrets, trade names, or service marks, and that these rights will remain with Black Book. Any use of the Black Book Data by anyone other than you or, if you have a business account, your employees (on a need-to-know basis), is strictly prohibited. You are required to keep the Black Book Data confidential and make every effort to safeguard its contents from unauthorized access, disclosure, or use. The Black Book Data is provided “as is,” and Black Book offers no other warranties, whether express or implied, including any regarding its accuracy. Black Book shall not be liable for any special, direct, indirect, or consequential damages of any kind in relation to the Black Book Data.
Black Book is a third-party beneficiary of these Terms and may directly enforce its rights against you, which will be governed by the laws of the State of New York, without regard to conflict of law principles, and subject to the jurisdiction and venue of the State and Federal courts located in New York.
5. Purchase Options and Pricing
We provide various purchasing options for users, including subscriptions and one-time payment choices. Different reports may yield different information. Up-to-date descriptions and pricing for various services and purchases are available on the Services. We reserve the right to change prices and to add or remove services or subscription options at any time. Changes will take effect upon the renewal or purchase of additional Services.
6. Billing
A. Fees
All fees for purchases made through the Services must be paid using a valid credit card, debit card, or other payment account (“Payment Account”). We will charge the fees to the Payment Account you provide. Some payment options may be handled by third parties. Your use of these third-party payment options is subject to their respective terms and privacy policies. If your Payment Account is insufficient or if the information is inaccurate, outdated, or incomplete, we may deny your access to the Services and, if applicable, suspend or terminate your subscription.
If you purchase a single report or a one-time billing package, the fees will be charged to your Payment Account as a one-time transaction at the time of your order.
Transactions will appear on your credit card statement as GET VIN INFO or GET VIN INFO.
7. Trials
We may offer you access to free or paid trial versions of the Services. If you opt for a paid trial, the trial fee will be charged immediately to your Payment Account. Your subscription will commence on the “Next Billing Date” indicated in your Order Confirmation and on your Account Details page, with the monthly subscription fee billed to your Payment Account on that date and subsequently on a recurring basis until canceled.
8. Recurring Payment Subscriptions
AUTOMATIC RENEWAL FEES FOR RECURRING PAYMENT SUBSCRIPTION PLANS WILL BE AUTOMATICALLY CHARGED TO YOUR PAYMENT ACCOUNT.
WE WILL RENEW YOUR SUBSCRIPTION AUTOMATICALLY ON A MONTHLY BASIS, BEGINNING ON THE “NEXT BILLING DATE” STATED IN YOUR ORIGINAL ORDER CONFIRMATION AND EVERY THIRTY (30) DAYS THEREAFTER (THE “AUTOMATIC RENEWAL DATE”). WE WILL GIVE YOU THE OPTION TO AUTHORIZE THESE PAYMENTS DURING SIGN-UP, AND YOUR CHECKING OF THE BOX ON THE SIGN-UP PAGE WILL SIGNIFY YOUR CONSENT TO THIS SUBSCRIPTION BILLING. ON EACH RENEWAL DATE, YOUR PAYMENT ACCOUNT WILL BE CHARGED THE CURRENT SUBSCRIPTION RATE SELECTED ON YOUR SERVICE ORDER. UPON PAYMENT, WE WILL EMAIL YOU AN ACKNOWLEDGMENT OF YOUR RECURRING PAYMENT PLAN, INCLUDING THE AUTOMATIC RENEWAL DATE AND CANCELLATION INSTRUCTIONS TO AVOID AUTOMATIC RENEWAL.
SUBSEQUENTLY, WE WILL ALSO SEND YOU A REMINDER OF THE AUTOMATIC RENEWAL DATE AND NOTIFY YOU OF ANY CHANGES TO THE SUBSCRIPTION RATE OR MATERIAL CHANGES TO YOUR RECURRING PAYMENT PLAN TERMS VIA EMAIL AT LEAST FIVE (5) DAYS BEFORE THE AUTOMATIC RENEWAL DATE.
YOU MAY CANCEL YOUR ACCOUNT AND SUBSCRIPTION AT ANY TIME. TO DO SO, (1) USE THE “CANCEL” OPTION ON YOUR ACCOUNT DETAILS PAGE, OR (2) EMAIL US AT support@getvininfo.ca. OUR CUSTOMER SERVICE DEPARTMENT IS AVAILABLE 24/7.
PLEASE NOTE THAT SUBSCRIPTION FEES ARE BILLED MONTHLY IN ADVANCE, AND WE WILL NOT REFUND ANY UNUSED PORTION OF YOUR MONTHLY SUBSCRIPTION. THEREFORE, YOU MUST CANCEL BEFORE THE AUTOMATIC RENEWAL DATE TO AVOID THE AUTOMATIC RENEWAL OF YOUR TRIAL OR FULL PAID SUBSCRIPTION, ALONG WITH THE ASSOCIATED MONTHLY SUBSCRIPTION FEES.
9. Customer Support
Our Customer Support team is ready to assist you with any questions or concerns. If you experience any billing issues, you agree to reach out to our Customer Support team before contacting your bank. You can contact Customer Support via our online form, or via email at support@getvininfo.ca. Our Customer Service Department operates 24/7.
10. Cancellation and Termination
A. By You
You are solely responsible for the proper cancellation of your account. You may cancel your account at any time by calling us or emailing us using the contact information provided in “Contact Us.” Your cancellation will take effect immediately; however, you remain responsible for any outstanding payments for purchases made prior to cancellation. Additionally, even after cancellation or termination of your Account, you may still make one-time purchases on the Services.
B. By Us
We reserve the right to terminate or limit your account and/or access to the Services for any reason, or for no reason at all; including, without limitation, if we determine that your use is unacceptable or if you violate any term of these Terms of Service. We may, but are not obligated to, provide you with a warning before terminating or restricting your access to the Services. We will not be liable to you or any third party for such termination or restriction.
C. Effects of Termination
Upon termination of your Account, we may permanently delete your account and any associated user content. If you do not log in to your account for twelve (12) months or longer, we may consider your account “inactive” and permanently delete it along with all associated data. Except where an exclusive remedy is specified in these Terms of Service, our exercise of any remedy, including termination, will not affect any other remedies we may have under these Terms of Service. All sections of these Terms of Service that should naturally survive termination will do so, including, without limitation, accrued rights to payment, usage restrictions, indemnity obligations, confidentiality obligations, warranty disclaimers, and limitations of liability.
11. FCRA Notice
InfoPay does not compile background information for employment purposes and is not classified as a “consumer reporting agency” under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681 et seq., as amended. The reports we provide do not constitute “consumer reports” under the FCRA because they are not intended to be used, nor are they expected to be collected, for any permissible purpose outlined in the FCRA. Our Services merely aggregate and provide access to publicly available information for personal and non-commercial use only. You are STRICTLY PROHIBITED from using any information obtained from search results (a) to discriminate against any consumer; (b) to evaluate a consumer’s eligibility for personal credit or insurance, employment, housing, or a government license or benefit; or (c) to impact a consumer’s economic or financial standing. You understand and acknowledge that any such use of information from search results may expose you to liability under the FCRA. You agree to indemnify, defend, and hold harmless InfoPay, Inc. and its officers, directors, agents, employees, partners, affiliates, licensors, and data providers from any third-party claims, demands, expenses, or liabilities of any kind arising from your use of information obtained from search results in violation of the FCRA.
12. DPPA Notice
You acknowledge that you may perform a motor vehicle record search through our Services and access the results solely for purposes allowed under the Driver’s Privacy Protection Act of 1994 (“DPPA”), 18 U.S.C. § 2721 et seq., as amended, and as further defined by the laws, regulations, and rules of the state where the motor vehicle record is obtained (collectively, “DPPA Laws”). You affirm that you are aware of and comprehend the requirements and limitations imposed by the DPPA Laws and that you are conducting your search through our Services for a purpose authorized by those laws. You also recognize that using motor vehicle records from our Services for any purpose outside those permitted by the DPPA Laws may result in criminal penalties for non-compliance, as well as civil liability in the form of a private right of action, including actual and punitive damages, and attorneys’ fees. You agree to indemnify, defend, and hold harmless InfoPay, Inc. and its affiliates, subsidiaries, officers, directors, agents, employees, partners, licensors, and data providers against any third-party claims, demands, expenses, or liabilities of any nature arising from your violation of DPPA Laws.
13. Business Terms
This Section applies to users who purchase or use our Services for business-related purposes, including API Integration. In addition to your obligations under these Terms, you agree that:
A. You are granted a limited, revocable, nontransferable, and nonexclusive license to access and use the Services and Content solely for your business purposes related to acquiring used vehicles primarily for retail sale.
B. We make no representations regarding the quantity, sufficiency, or quality of Reports provided to you. All purchases of reports through the Services are non-cancellable, and fees paid are non-refundable. You are not authorized to utilize any reports that have not been fully paid for.
C. You will not (i) sell any Content or information derived from the Content; (ii) systematically access or retrieve reports available on the Services using bots or spiders; (iii) provide any Content or information derived from any Content to any third party for resale or remarketing; or (iv) make any representations or provide any warranties to any person or entity regarding get VIN info, the Services, or the Content that conflict with the provisions herein and the information provided in the Content (including all disclaimers).
14. Links to Third-Party Sites
The Services may contain links to third-party websites and services. We are not responsible for examining or evaluating the content or accuracy of any third-party materials and do not warrant or accept liability for any materials or websites belonging to other parties, or for any products, services, or resources related to those websites. We are not liable for any damages or harms arising from the purchase or use of goods, services, content, or any other transactions associated with third-party websites or platforms. Please carefully review the policies and practices of any third-party websites to ensure you understand them before engaging in any transactions. Any claims, complaints, questions, or concerns regarding third parties should be directed to those parties.
15. Security
We employ commercially reasonable measures to provide our Services. However, you acknowledge that no security methods or transmission techniques over the Internet are entirely secure. We do not guarantee that your information will not be misused by third parties and are not responsible for any circumvention of privacy settings or security features. You agree that we will not be liable for any misuse, access, acquisition, deletion, or disclosure of your information.
16. Disclaimers
We gather information about most vehicles sold in the United States from various publicly available sources. Since we do not generate original reports or notices, including recall notices, vehicle histories, or market values, we cannot guarantee the accuracy or completeness of the information on our Services, nor can we ensure that we receive all relevant information (e.g., recall information) for every vehicle listed. We do not guarantee that the information in a search result will contain specific details or meet your expectations. We explicitly disclaim any liability for information available through our Services. It is your sole responsibility to assess the accuracy, completeness, and usefulness of all information, services, and other content provided through our Services. For the most up-to-date recall information regarding your vehicle, please contact the vehicle manufacturer.
The Services may provide you with information to aid in making decisions about vehicles. We recommend that you use this information in conjunction with your own independent research to make informed choices about vehicles. You assume full responsibility for any decisions and transactions made using the Services.
You understand that information may not be available for all vehicles and that we may lack access to certain information that could be available to other parties. Additionally, there may be a delay between our receipt of specific information and its inclusion in our Services. Our only obligation concerning erroneous information, once you notify us in writing of such inaccuracies, is to correct the information in question.
You agree and understand that any unpaid, preliminary results may differ from those obtained through paid member searches or reports.
For the latest records regarding any vehicle displayed in the Services, please contact the relevant state or local office, agency, or department.
InfoPay, Inc. is not affiliated with the United States Government or any federal or state agency.
17. No Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INFOPAY OFFERS ALL SERVICES, CONTENT, AND INFORMATION “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, ACHIEVE THEIR INTENDED RESULTS, OR BE ACCURATE. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAWS, INFOPAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY OTHER VIOLATIONS OF RIGHTS. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.
THERE ARE NO WARRANTIES REGARDING ANY INFORMATION RELATED TO VEHICLES PROVIDED THROUGH THE SERVICES.
18. Limitation of Liability
INFOPAY IS NOT LIABLE FOR ANY TECHNICAL MALFUNCTIONS OF ANY WEBSITE, NETWORK, COMPUTER SYSTEMS, SERVERS, PROVIDERS, COMPUTER EQUIPMENT, OR SOFTWARE, OR FOR ANY FAILURES DUE TO TECHNICAL PROBLEMS OR TRAFFIC CONGESTION ON THE INTERNET OR INFOPAY, INC. SYSTEMS, OR A COMBINATION OF THESE FACTORS, INCLUDING INJURY OR DAMAGE TO USERS OR ANY COMPUTER OR DEVICE THROUGH WHICH GET VIN INFO OR DATA IS PROVIDED. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM USE OF GET VIN INFO OR INFORMATION, OR FROM THE ACTIONS OF ANY USERS OF GET VIN INFO OR INFORMATION, WHETHER ONLINE OR OFFLINE, INCLUDING ANY PRIVACY OR SECURITY BREACHES.
INFOPAY, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, MANAGERS, SHAREHOLDERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS WILL NOT BE LIABLE TO YOU FOR (I) LOST INCOME, LOST PROFITS, LOSS OF DATA, ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR CLAIMS BY THIRD PARTIES, (II) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE UPON THE COMPLETENESS OR ACCURACY OF ANY INFORMATION MADE AVAILABLE THROUGH THE SERVICES. THESE LIMITATIONS OF LIABILITY WILL APPLY EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF SUCH LOSSES.
OUR AGGREGATE LIABILITY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES WILL NOT EXCEED ONE HUNDRED US DOLLARS ($100.00).
19. Indemnification
You agree to indemnify, defend, and hold harmless InfoPay and its affiliates, subsidiaries, officers, directors, agents, employees, partners, licensors, and data providers, as well as their respective members, officers, directors, employees, agents, shareholders, co-branders, content licensors, suppliers, contractors, attorneys, and other partners, from and against any and all liabilities, claims, expenses (including reasonable attorneys’ fees), damages, suits, costs, demands, and judgments made by any third party arising from or related to (i) your use of the Services or any information obtained through the Services, (ii) your violation of these Terms, or (iii) any violation of any applicable laws, regulations, or the rights of any third party.
20. Termination and Suspension
We may suspend or terminate your access to the Services at our discretion, without prior notice, for any reason, including if we believe you are in breach of these Terms or applicable law. You may terminate your account at any time by contacting customer support.
Upon termination, all provisions of these Terms that by their nature should survive termination will remain in effect, including ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution.
Dispute Resolution and Governing Law
To the fullest extent permitted by law, you agree to resolve any disputes arising from these Terms or your use of the Services through final and binding arbitration, rather than in court. The arbitration will be conducted by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. You may opt out of arbitration within 30 days after your initial acceptance of these Terms by notifying us in writing.
The arbitration shall take place in the state of Delaware. You agree that any disputes will be governed by Delaware law, without regard to its conflict of laws provisions. You may not participate in any class action or collective action against InfoPay regarding any dispute.
21. Miscellaneous
These Terms constitute the entire agreement between you and InfoPay concerning your use of the Services and supersede all prior agreements and understandings related to the subject matter hereof. If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in full force and effect. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of any other term or condition.
You may not assign your rights or obligations under these Terms without our prior written consent. InfoPay may assign its rights and obligations without any restrictions.
The section titles in these Terms are for convenience only and do not affect the interpretation of these Terms.